

No, your product is not faulty, but it’s the AIRLESS PUMP technology.
Airless pump bottles are designed to prevent your skin-care product from coming in to contact with oxygen in the air. Instead of a straw drawing the cream or lotion out, airless pump containers have a built-in piston mechanism in the bottom that pushes the product upwards with each use.
Lasts longer: By preventing oxidation the ingredients remain effective and in perfect condition, so you can enjoy the product benefits for longer.
Minimal waste: The airless pump delivers just the right amount of product down for each use and dispenses to the very last drop, which makes it more cost-effective.
No leaks: The airtight container prevents leaking, mess and waste.
Here are a few easy ways to fix that:
Prime the pump: If the product is new and doesn’t dispense right away or hasn’t been used in a while, press the pump several times to allow the airless mechanism to start working. It may take up to 10–15 presses to begin dispensing.
Adjust the base: There are several small holes in the gold base. Straighten a paperclip and push the end through a hole to press the piston upwards and remove any air bubbles preventing the pump from dispensing properly. If this doesn’t work, remove the gold base and gently push the internal piston upwards with your finger to move the product toward the pump. Reassemble the bottle and after a few presses it will dispense again.
Remember, if you unscrew the top, air will get inside the container and the pump won’t work until you reprime it.
Here’s a step-by-step tutorial on how to fix the problem: